How do I place an order?1. Select Your Product. - Select Product. Select your product from the Products menu, or by starting on the Home page of this site.
- Get Price. Each product has a price calculator
beside it. Besides quantity, there may be other options (ink color,
paper stock, size, turnaround, etc.) to choose from. Click a menu to
view the available options and make your selections. If the menu has a
single item, that is the only choice available and you need do nothing.
The price of the product is displayed automatically after you've chosen
all your options.
- Upload Files. Click the Select button under
Upload Files. Find and select the file you are sending us. If more than
one file, use the other file upload buttons, or compress your files into
one file using Zip, Stuffit, etc.
- See Shipping. Under Estimate Shipping, a
shipping rate can be displayed by entering your zip/postal code and
clicking the "Get Rates" button.
2. Click "Add to Cart"- Edit, Remove, Add Products. To edit a product
(quantity, file attachments, etc.) in the cart click the Edit link, to
remove the product click the Remove link. To add more products to the
cart, click the "Continue Shopping" button.
- Select Shipping Method & Ship To. To select
your desired shipping methods and your ship to address, you must be
logged in. Click the "Login if you are a returning customer, or Create
An Account" link. After login, return to the saved cart, select your
shipping methods and ship to address. Review your order summary and
click the "Proceed to Checkout" button.
3. Click "Proceed to Checkout"- Enter Promotional Codes, PO#, Cost Center Number.
If you have a promotion code, enter it on this page and select "Apply
Promo Code." Promotional codes cannot be applied to your account after
you have submitted your order. If you have a PO# or Cost Center Number,
enter it here and include any additional order instructions.
- Review Order Summary. At checkout, please
carefully review your order summary again. Click the "Edit quantities or
shipping options" link if changes need to be made.
- Place Order. To place and pay for the order, click the "Submit Order and Pay with Credit Card" button.
- Pay Securely. A secure PayPal page will allow
you to pay by credit card (or by using your PayPal account). You do not
need to log in to PayPal to pay by credit card. Approve your proof as
the final step.
4. Approve Your Proof - Approve Proof. If you requested a PDF
softproof, you will receive an email with a link to view the proof.
Click the approval button to approve your proof. If you selected a hard
copy proof instead, we will send you a hardcopy by mail or courier. Fax
your approval. Changes cannot be made after the proof is approved.
- Start Order Processing Turnaround Time. We will begin processing your order and turnaround time of your print job begins once we receive your proof approval.
How do I know I'm ordering the right product?The Products page displays all the products we offer. Simply click on a
product to view complete information about the product, including
pricing. If you have questions about any product, please use the Contact
Us in the navigation menu at the top of this page. Our knowledgeable
and friendly staff will help you.
How do I see the price before placing my order?Our product pages provide instant pricing. The price is displayed
automatically after you've selected all your choices for the product
(ink color, paper stock, size, turnaround, etc.). Price quotes for
custom print jobs can be requested by clicking "Custom Quote" in the
navigation menu at the top of this page.
What shipping methods can I choose?A list of shipping methods and your estimated shipping rate are
displayed on each product page. Under "Estimate Shipping", simply enter
your zip/postal code and click the "Get Rates" button. You'll be able to
select a shipping method after adding the product to the shopping cart.
Is your website secure for credit card payments?Yes. We use PayPal or Authorize.net to process credit card payments.
They are among the largest online credit card processors in the world
and comply with the most stringent industry security measures. You can
use American Express, Discover Card, Mastercard, or Visa without the
need for a PayPal account. Alternatively, if you have a PayPal account
you can use that instead.
Can you you refuse my order?Yes. We reserve the right to refuse an order at our discretion. We
reserve the right to refuse orders which in our opinion contain
offensive, indecent and improper material including those of an illegal
nature or that infringe on the rights of any third party. Even if we
print your order, under our Terms of Use, you (the Customer) accept full
legal liability for the content of material processed and printed on
the your behalf and under the your instructions. The link to our Terms
of Use is at the bottom of the website.
What turnaround times do you offer?The Standard and Rush production turnaround time advertised for a
product on this site is based on the typical number of days a print job
is completed under normal circumstances, excluding Saturdays, Sundays
and holidays. While we employ best efforts to meet your target deadline
date, unforeseen delays in delivery services, breakdown of equipment,
illness, inclement weather, acts of nature and other occurrences may
impact our ability to meet the deadline.
When does production of my order start?Production will start when all of the following are met: all print-ready
artwork is uploaded, full payment is received, and—when a proof has
been requested by you—when your proof approval has been received before
any indicated cutoff time.
Is it necessary for me to approve my proof?Yes. Production of your order will not start until we receive your proof
approval. If you have requested a softproof, the proof approval must be
received by us by via the emailed approval link we send you. If you
have requested a hard copy proof, the signed and approved proof must be
received by us by mail or fax. For orders and/or proofs that are
approved after 8:00 AM, the production turnaround time starts the next
business day.
Do turnaround times include shipping time?No. The transit time for shipping is always additional to production
turnaround. Please take this into consideration when placing the order.
